arrow-button facebook instagram-hoverinstagram pinterest title-bg twitter youtube

Privacy Policy

Introduction

Apleona HSG Facilities Management (herein referred to as “Apleona” or “We”) understands that the privacy and security of your information is important. This notice is to inform you what data we hold about you and why, what we do with that data, and informs you of your rights regarding the personal information we hold under current data protection law.

Who we are

Apleona registered at 26 Finsbury Square, London, EC2A 1DS is the Data Controller of the information covered by this privacy notice.

What data we collect

In connection with the different ways we may interact with you and the various services that we provide, we collect the following categories of data:

  • Contact information, including name, address, telephone number and e-mail address.
  • Identity data, including gender and date of birth.
  • Communication data between you and us, e-mail communication, comments and reviews collected through surveys or posted on our channels and on social media platforms.
  • Digital information data collected when you visit our websites, applications or other digital platforms, including IP-addresses, browser data, traffic data, social media behaviour, and user patterns. If you subscribe to our newsletters, we may collect data regarding which newsletters you open, your location when opening them and whether you access any links inserted in the newsletters.

Where we collect your data from

The data we process and hold is often provided by you, through business interaction, websites and similar digital platforms.

Use of your information

We use the data exchanged and held to ensure that we can supply the goods or services you have requested or enquired about. We use this data to form part of our business relationship.  Furthermore, we use such data to provide you with other information necessary to fulfil our legitimate interests.

We may disclose data to our corporate partners or a professional third party (who complies with GDPR) in order to communicate with you and to provide support and assistance.

Profiling

No automated profiling or decision-making on data subjects will take place.

How does Apleona protect my data?

 

Apleona takes the security of your data seriously.  There are internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the performance of their duties. 

 

Any data which is stored electronically by the business, is stored securely either within our own corporate data centres, and/or within partner systems that meet our high security standards. Access to any element of this data is only provided to those who may require to access, as part of the requirement of their specific role, and responsibility, assuming they have also successfully traversed the internal approval processes. All employees who may have access to any electronic data are also subject to our internal IT policy and non-disclosure as part of their conditions of employment at Apleona.

 

Where the Company engages third parties to process personal data on our behalf, we do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and Company measures to ensure the security of data.

 

How long does Apleona keep my data?

We will only store your data for as long as it is necessary to fulfil the purpose of the processing of your data, in line with our contractual obligation or to fulfill our legitimate business need.

Your rights

Under the General Data Protection Regulation, you have a number of important rights. In summary, those include rights to:

  • access to your personal data;
  • require us to correct any mistakes in your information which we hold;
  • require the erasure of personal data concerning you in certain situations;
  • receive the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit the data to third parties in certain situations;
  • object at any time to processing of personal data concerning you for direct marketing;
  • object in certain other situations to our continued processing of your personal data;
  • otherwise restrict our processing of your personal data in certain circumstances;

If you would like to exercise any of these rights, please contact the HR Administration team via email – HR.hsg@apleona.com

 

If you believe that the Company has not complied with your data protection rights, you can complain to the Information Commissioner as set out below.

Transfer outside of the EEA

We do not transfer your data outside of the EEA.

Disclosure of your information

The information you provide to us will be held on our computers and may be accessed by companies within our group of companies who act for us for the purposes set out in this privacy policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.

Security

We take appropriate measures to ensure that any personal data is kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

Cookies

We use cookies on the Company website to ensure functionality on the website, analyse website traffic and to see which areas of the website you have visited.

Complaints

If you wish to make a complaint about how your personal data is being processed by Apleona HSG (or third parties), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Apleona’s data protection representatives. Please see the relevant contact details below.

Apleona contact details:

Apleona HSG Facilities Management, registered address, 26 Finsbury Square, London, EC2A 1DS. 

All complaints should be sent to the HR Administration.  Please email; hr.hsg@apleona.com

In addition please find the contact details for the ICO: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, United Kingdom.  Tel: +44 (0) 303 123 1113

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to our website and, where appropriate, through e-mail notification.

We use cookies on this website to provide you with a better service. Carry on browsing if you're happy with this, or click to find out more about our cookies and how to manage them.
x